A Place to Call Home

Scope of this Privacy Policy

We are delighted that you are visiting this website and have an interest in Interstate Hotels & Resorts. Before proceeding you should be aware of what this Privacy Policy applies to and what it does not. This website is owned and controlled by Monohar Group. (“Interstate,” “we,” “our,” “Company”). It is also applicable to and may be used by the individual hotels, resorts and conference centers that we manage within the India. This Privacy Notice explains who we are, how we collect, share and use Personal Information, and how you can exercise your privacy rights.

Interstate is an independent hotel management company. Hotel owners entrust us to operate their hotels and to provide exceptional service to guests at a global portfolio of both franchise-branded and independent hotels, resorts, conference centers.

This website contains links to websites for specific hotels that are managed by Interstate. In most instances, these websites are operated by the associated hotel brands. This Privacy Policy applies to this website only. We are not responsible for the data collection, data use practices, privacy policy or the use of cookies or tracking technologies on hotel brand websites or other non-Interstate websites that you may access from this website or that have directed or connected you to this website.

In addition, if you choose to engage with Interstate on a social media platform such as Facebook, You Tube this activity is conducted at your own risk and without any expectation of privacy as Interstate does not control these platforms. Also, Interstate cannot control the actions of other users of any social media platform and is therefore not responsible for any content or submissions contained on such sites and platforms.

Introduction

We understand you may have questions about how we collect and use the information that you provide to us and the privacy of your Personal Information. To be clear, by Personal Information, we mean data that could be used to identify or contact you, including, for example, your name, address, telephone number, e-mail address, or any other information that can be linked or is linkable to you.

The privacy of your Personal Information is very important to us. We respect the privacy of every individual who visits this website and provides any Personal Information to us.

If you ever have any privacy questions or concerns please contact us via email or postal mail at: hotelmonoharinn@yahoo.comm

Sharing Your Personal Information

We do not sell or otherwise make your Personal Information available to any third parties for their own use. We do use third parties to perform services such as (i) hosting this website and the Careers website and systems, (ii) storing Personal Information you expressly provide to us, (iii) storing and processing information about the use of this website, and (iv) sending you emails with your permission. These service providers are contractually prohibited from using any Personal Information for their own use. They were engaged to provide specific services and the use of any Personal Information they have access to will be dictated by us.

Securing Your Personal Information

We understand that the security of your Personal Information is important. We use a variety of industry-standard administrative, technical and physical controls designed to protect your information. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we use reasonable efforts to protect your Personal Information, we cannot guarantee its absolute security.

Changes to this Privacy Policy

We may change this Privacy Policy over time. When changes are made we will post the effective date of the changes in the Privacy Policy and provide a link to the previous version so that you may review any changes.

Thank you choosing our hotel. Please find below the sales conditions related to your booking:

We accept Visa, Master Card and various Indian Net banking.

For confirmed guaranteed reservation we advise you to book through (A) EBS pay now for instant reservation (B) Pay on arrival – Credit card details as guarantee.

To make a booking we require your full residential address and active contact telephone number.

While it is true that we serve guests from all over the globe, we must maintain strict local Indian social rules about unmarried Indian couples staying together. We apologize for this measure, but find that it is in keeping with the highest standards of conduct to do so. If this is your intent, please don’t book at our hotel room by email or any online sites. If you book online we will cancel your reservation on arrival. Recently we have seen our trust in this matter abused. Thank you for your understanding.

Guest Rooms are Smoke-Free. Our rooms contain original works of art which may be damaged by tobacco use. If you are a smoker – please arrange for a room with a private outdoor balcony. We invite you to smoke on the balcony. There will a cleaning fee if we detect smoke damage in our rooms.

Rates are quoted in INR and are exclusive of 18% Indian Government GST which will be collected at the hotel. This is a nationwide tariff which goes into effect on July 1 2017.

Check-in time is from 12.00 noon & check-out until 11.00 AM. Earlier check-in is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.

As per Government notification we don’t check in any foreign guest without passport and valid visa and Indians without ID proof, Passport copy or driving license.

Note that children aged 8 years and older are charged Rs 500/-.For children below 8 years old sharing with adults is complimentary with existing bedding.

It is unlikely that we will change or cancel your booking once it is confirmed. If we do make changes then we will inform you as soon as we reasonably can. We reserve the right to make changes that are not significant and to correct errors in your booking details at any time without being liable to you.

Sometimes an unintentional mistake of publishing inaccurate information on the site may occur (e.g. the price, description or availability). In such rare instance we reserve the right to modify/cancel your booking at any time up to the point of travel, even if you have received confirmation from us, and you will receive a full refund of advance already paid. No further compensation will be payable in such event.

Kindly carry the print out of the booking confirmation mail at the time of check in.

The hotel reserves its right of admission. Accommodation can be denied to guests residing in the same city. The same shall also be applicable in case incorrect information is provided in the reservation form (example: incorrect country)

Cancellation Charges

25% if cancelled four days in advance.

50% if cancelled two or three days in advance.

50% if few of the total booked rooms are cancelled.

100% if cancelled one day prior to booking or on the same day.

Credit/Debit card cancellations will be charged 5% extra.